Kayla Gheen 1 Posted June 18, 2016 Okay so we got in a horrible fight and he stole my phone & deleted my KH unchained app! he was getting very controlling lately, I should of seen it as a sign!! I always thought the game just automatically saved. I thought the FB thing was to share not to save! Or I would of done it. I feel so stupid!! But I have KHI, KHII, KH 1.5, KH Re:COM, KH 2.5, KH Re:Coded, KH BBS, KH 368/2 days, KH Dream Drop, just all of them!! He never has deleted those. I was just naive I guess. He knows how much I LOVED this mobile game, I used it as a stress reliever & he does this just to hurt me. I was at level 208, spent 15$ a week!! I had SO much time & money invested into this game!! If it wasn't for the rare medals I've gotten, I wouldn't be so freaked out. I contacted Square Enix Support. They said to give them my player name, player ID, Max AP, jewels owned, colsieum coins owned, all medals unequipped, if I purchased jewels & the order IDs, also to create a new game with the new player ID and date. But they wanted me to have the time and date & time zone if when I first started the game. I'm pretty sure I gave them all the correct info besides player ID, might of been a little off on the jewels but I fave them an estimate(within 100-200 estimate), I didn't know the exact time & date I started the game though, not the first time anyways. But I'm pretty sure I gave them all the correct medals. So if I gave them all that info plus the order IDs, they should be able to help me right? Obviously I couldn't be a hacker & know the order IDs right? Has anyone had this problem before & had it fixed? I am so worried!! Thank you so much x Quote Share this post Link to post Share on other sites
gvette 5 Posted June 18, 2016 You shouldn't be dating 5 year olds miss. 2 Aqua7KH and Sorarocks93 reacted to this Quote Share this post Link to post Share on other sites
Kittenz 4,281 Posted June 18, 2016 (edited) How did you get into a relationship with someone like that to begin with? I'm afraid you'll have to start the game from scratch Edited June 18, 2016 by Yuno Gasai Quote Share this post Link to post Share on other sites
Aqua7KH 5,395 Posted June 18, 2016 All I have to say is that your ex is an asshole. A petty one at that. That is such a douchebag thing to do it isn't even funny. I'm pretty sure as long as you contact Square and if they say they could help you, they will. Don't worry about it. Square is fair. As for your boyfriend, I hope someone deletes his Clash of Clans save file. 2 Kayla Gheen and Movies798 reacted to this Quote Share this post Link to post Share on other sites
Kayla Gheen 1 Posted June 18, 2016 Yeah, I found that out & we are no longer together because what he did. The support hasn't replied since. But they could only be open during business hours. Oh & he was never like this when we first together. I wish I would of just checked out that FB thing & I wouldn't be in this horrid mess. Maybe they can fix it, they acted like they could though! The only information I didn't know was the player ID and date/time I first started. I heard the amount of jewels & order IDs of purchased jewels is the most valuable info you can give them. Thank god I knew it. I can't believe I actually remered every medal I had. But I'm addicted to KH lol I just didn't know if anyone else was in this situation or accidentally deleted the app. Thanks for responding though . Aqua7KH, thank you for your help! I'm just worried because I didn't know the player ID that they wouldn't do it. But that's the one thing a hacker would know. At least I know all the valuable information! He is definitely a true doucebag. Let's say, I deleted his favorite game before making him leave. I didn't want to play dirty but karma is a b*tch. Lol & of all weeks to do this, he does it when everything is 1AP & they have some interesting events going on!! -_- Quote Share this post Link to post Share on other sites
Trece the Xam ( ▀ ͜͞ʖ▀) 3,859 Posted June 18, 2016 All I have to say is that your ex is an asshole. A petty one at that. That is such a douchebag thing to do it isn't even funny. I'm pretty sure as long as you contact Square and if they say they could help you, they will. Don't worry about it. Square is fair. :)As for your boyfriend, I hope someone deletes his Clash of Clans save file. I don't think it's posible, it's linked to your google account Yeah, I found that out & we are no longer together because what he did. The support hasn't replied since. But they could only be open during business hours. Oh & he was never like this when we first together. I wish I would of just checked out that FB thing & I wouldn't be in this horrid mess. Maybe they can fix it, they acted like they could though! The only information I didn't know was the player ID and date/time I first started. I heard the amount of jewels & order IDs of purchased jewels is the most valuable info you can give them. Thank god I knew it. I can't believe I actually remered every medal I had. But I'm addicted to KH lol I just didn't know if anyone else was in this situation or accidentally deleted the app. Thanks for responding though . Stay positive! Square will probably be able to do something! It would be a real shame if they couldn't do something, that much money invested... Good luck with this! 1 Kayla Gheen reacted to this Quote Share this post Link to post Share on other sites
Sorarocks93 678 Posted June 18, 2016 I'm sorry this happened to you, I don't know how to help with that problem but I can tell you not to blame yourself, it's not your fault your ex was douchebag, and don't let this bad thing keep you from putting trust in other people. Quote Share this post Link to post Share on other sites
Kayla Gheen 1 Posted June 18, 2016 To the other two that posted, thank you for your support! That's the main reason I'm so worried. All that money invested. I thought the game automatically saved itself. I feel like an idiot but I have loved Square Enix since I was a little girl, so I'm putting my faith in them. They haven't failed me yet! I never once had a problem with them. I try to think of this as not my fault, just wish I would of linked it. But I didn't know I could -_- 1 Trece the Xam ( ▀ ͜͞ʖ▀) reacted to this Quote Share this post Link to post Share on other sites
RikuFangirl2008 1,368 Posted June 19, 2016 (edited) What a 5 year old ashhole....Sorry about all of that... Edited June 19, 2016 by RikuFangirl2008 Quote Share this post Link to post Share on other sites
xxClouDxxmoon 901 Posted June 19, 2016 I have a feeling you'll have to restart Quote Share this post Link to post Share on other sites
The Transcendent Key 12,109 Posted June 19, 2016 Well that guy wasn't a boyfriend, he was an idiot! Like wow, that's an immature way of doing things! He didn't have to go and delete Unchained X! What a douche! But well, you're better off without him, so don't sweat it! As for your problem, I hope Square can be able to help you! I truly hope you can recover all of your lost data! Quote Share this post Link to post Share on other sites
Kayla Gheen 1 Posted June 22, 2016 Hey guys! Square Enix just emailed me this. Thank you for contacting SQUARE ENIX support, Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket. Thank you for contacting the SQUARE ENIX Support Center. https://support.na.square-enix.com/contact.php?id=496&la=1 Do you think its a good sign? Lol I'm nervous. I told them I didn't care about my levels, jewels, coliseum coins, etc. Just transfer my medals & I'll be happy. So hopefully that's what they will do! Quote Share this post Link to post Share on other sites
Kratos 0 Posted June 24, 2016 They should be able to restore it. Even when the game is deleted it's never really gone. I know from similar experiences. Good luck! Quote Share this post Link to post Share on other sites
